Shipping Policy
At Josh’s Kitenge, we strive to deliver your orders efficiently and affordably, regardless of where you are in the world. Here’s how our shipping policy works:
International Shipping
- Free Global Shipping: We offer one flat price for all our products, inclusive of free shipping to any destination worldwide. No hidden costs or additional fees—just straightforward pricing for your convenience.
Kenyan Customers
- Exclusive Local Discounts: We are delighted to offer our Kenyan customers special discounted prices on our products. Please note that these discounted prices do not include shipping fees.
- Shipping Fees for Kenyan Orders: Shipping fees for orders within Kenya are calculated based on the delivery destination. These fees will be clearly displayed during the checkout process before you complete your purchase.
General Information
- Order Processing Time: All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
- Custom-made orders and specialty requests: May require additional processing time, as the duration depends on the specific requirements needed to fulfill your order; however, we will maintain constant communication with you regarding progress updates.
- Shipping Confirmation & Order Tracking: You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
- Customs, Duties, and Taxes: Josh’s Kitenge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Custom Clothing Order & Payment Policy
At Josh’s Kitenge, we are committed to delivering high-quality, custom-made clothing tailored to your unique preferences. To ensure smooth transactions and timely fulfillment of orders, we have established the following policy regarding custom clothing orders, deposits, and payments:
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Deposit Requirement
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A 50% non-refundable deposit is required for all custom clothing orders before production begins. This deposit covers the costs of materials, labor, and design, ensuring your piece receives the highest level of care and attention.
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Final Confirmation & Payment
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Upon completion of your order, we will send a picture of the finished item for your final approval and review of any last details.
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Customers have 7 days from the date of notification to confirm their approval and pay the remaining 50% balance. Only after receiving the balance will the item be shipped.
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Failure to Complete Payment
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If the full payment is not received within 7 days of the notification, the custom item will be made available for sale to other customers.
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The 50% deposit will be forfeited, as it covers the costs associated with production, and the order will be considered canceled.
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Extensions & Special Cases
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If you require additional time due to unforeseen circumstances, please contact us before the 7-day deadline to discuss possible accommodations.
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Extensions may be granted at our discretion and are not guaranteed. We aim to be flexible whenever reasonable.
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By placing an order with us, you acknowledge and agree to these terms. Thank you for choosing Josh’s Kitenge—we look forward to creating a custom piece that exceeds your expectations!
Return and Refund Policy
- We have a 30-day return policy. To be eligible for a return, items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging. You’ll need the receipt or proof of purchase.
- To start a return, contact us at josh@joshskitenge.com. Returns should be sent to: 1022 J St. Centralia, WA. 98531 USA. Return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted. For any return questions, contact us at josh@joshskitenge.com.
- Damages and Issues: Please inspect your order upon reception and contact us immediately if items are defective, damaged, or incorrect, so we can make it right.
- Exceptions/Non-returnable Items: Custom ordered clothing cannot be returned. Sale items and gift cards are non-returnable.
- Exchanges: To ensure you get what you want, return the item you have and make a separate purchase for the new item.
- European Union 14 Day Cooling Off Period: EU customers can return items within 14 days for any reason. Items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging. You’ll need the receipt or proof of purchase.
- Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at josh@joshskitenge.com.
Privacy Policy
- We are committed to protecting your privacy. We collect personal information to improve your shopping experience and provide our services. We do not share your information with third parties except as necessary to complete your order or as required by law.
Terms of Service
By using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our website.
- Account Registration: Provide accurate and complete information and update it as necessary.
- User Conduct: Do not use our website for unlawful purposes or in ways that could harm or impair it.
- Intellectual Property: All content is the property of joshskitenge.com and is protected by international copyright laws. Do not use, reproduce, or distribute content without permission.
- Product Descriptions: We strive for accuracy but do not warrant that product descriptions are error-free.
- Pricing and Payment: Prices are in USD (but altered to match your IP location) and subject to change. Provide authorized payment information.
- Shipping and Delivery: Shipping times and costs vary. We are not responsible for delays or customs charges.
- Returns and Refunds: Refer to our Return and Refund Policy for details.
- Privacy: Review our Privacy Policy to understand how we handle personal information.
- Limitation of Liability: We are not liable for indirect, incidental, special, or consequential damages.
- Governing Law: These terms are governed by the laws of the US and Kenya.
- Changes to Terms: We may update these terms at any time. Continued use of our website indicates acceptance of new terms.
Returns
- We accept returns within 30 days of receiving your item. To qualify for a return, the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
- To initiate a return, email us at josh@joshskitenge.com. Returns should be sent to:
Josh’s Kitenge
1022 J St.
Centralia, WA 98531 USA
- All shipping costs for returns are the responsibility of the customer. Items sent without prior return approval will not be accepted. For questions, contact us at josh@joshskitenge.com.
- Damages and Issues
Inspect your item upon receipt. If it is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
- Non-Returnable Items
Custom-made clothing, sale items, and gift cards are non-returnable. Please contact us if you have questions about your item.
- Exchanges
For exchanges, return your item and place a new order once the return is approved.
- European Union 30-Day Cooling-Off Period
For EU customers, you may return your order within 30days for any reason. The item must be in its original condition, with tags, and proof of purchase is required.
Refunds
- Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. If it’s been more than 15 business days since your refund was approved, contact us at josh@joshskitenge.com.
Privacy Policy
- Josh’s Kitenge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our website.
Changes to the Privacy Policy
- We may update this Privacy Policy periodically. Changes will be posted on our site with an updated “Last Updated” date.
Personal Information We Collect
- We collect personal information that identifies or relates to you, including:
- Information you provide directly (e.g., name, email, address)
- Usage data (e.g., IP address, device information, browsing activity) collected via cookies
- Information from third parties
How We Use Your Information
- We use your information to provide services, process orders, improve our website, and ensure compliance with legal obligations.
Cookies
- We use cookies to enhance your browsing experience, improve functionality, and analyze website usage. You can manage cookie preferences through your browser settings.
Sharing Personal Information
- We may share your information with service providers to fulfill orders or for advertising purposes. Any shared information is handled in accordance with this Privacy Policy.
Children’s Data
- Our services are not intended for children, and we do not knowingly collect their personal information. If we receive information from a minor, we will delete it upon request.
Data Security and Retention
- We take reasonable measures to protect your information but cannot guarantee absolute security. Personal information is retained as needed for legal obligations, account management, or service provision.
Your Rights
- Depending on your location, you may have rights to access, update, or delete your personal information. To exercise these rights, contact us at josh@joshskitenge.com.
Terms of Service
- By using our website or purchasing from us, you agree to these Terms of Service.
General Conditions
- We reserve the right to refuse service to anyone for any reason. You agree not to reproduce, duplicate, sell, or misuse any part of our website or services without permission.
Product Accuracy
- We strive for accuracy in product descriptions and images but cannot guarantee exact colors due to monitor settings.
Pricing and Changes
- Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
Order Policy
- We reserve the right to limit or cancel orders at our discretion. If changes are made to your order, we will notify you via the contact information provided.
Prohibited Use
- You may not use our site for unlawful activities, to violate intellectual property rights, or to distribute harmful content.
Disclaimer:
Our services are provided “as is” without warranties. We are not liable for any damages resulting from your use of our website or products.
For further details, please contact us at josh@joshskitenge.com.
Contact Us
For inquiries, please reach out to our representatives:
US Representative: Joshua
- Email: josh@joshskitenge.com
- Text/WhatsApp: +1-360-669-9676
Kenyan Representative: Alice
- Email: alice@joshskitenge.com
- Text/WhatsApp: +254-708-078-942
